FAQs and troubleshooting

A regularly curated list of commonly asked questions by Pathfinder customers

Dan Stearn avatar Marija Stardelova avatar A +1
67 articles in this collection
Written by Dan Stearn, Marija Stardelova, Adam and 1 other

What E-commerce Platforms Can I Connect To?

Pathfinder can connect to these e-commerce platforms.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Where Are My Emails?

How to find your emails that Pathfinder has created.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Connecting Pathfinder to Magento 1

How to download, install and sync the Magento 1 extension to Pathfinder.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Connecting Pathfinder to Magento 2

How to download, install and sync the Magento 2 extension to Pathfinder.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How To Cancel My Account

Where to go to close your account.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Why Can't I Upload Images to My Email?

How to upload an image to your email, and why it may not be working.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How To Change An Email Subject Line

Where to view and update a subject line for a Pathfinder created email.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How To Turn On A Campaign

What to do when you are ready to send emails from your campaign.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

When Will My Email Go Out?

My campaign is live, so when will the email go out?
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I Find My Shopify Store URL?

Connect your Pathfinder account and your Shopify store.
A
Written by Adam
Updated over a week ago

How To Start A Trial

Explaining Pathfinder's free trial.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

What Does Locked Mean?

Campaigns can have a status called locked, but your campaign is still working.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

I'm Not on Shopify, Can I Use Pathfinder?

Which platforms you can use Pathfinder with.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How to test the built-in tracking

How to confirm Pathfinder is receiving shopper activity data from your store.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

My Store is New, is Pathfinder For Me?

Can I use Pathfinder with no or low amount of contacts.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Does Pathfinder make the Discount Codes for me?

Pathfinder Automations automatically generate discount codes and place it in the email.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Verifying Your Email Domain

Email address verification explained.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I Remove the Pathfinder Tracking Code?

If you have deleted the app you can remove the tracking code by following these steps.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Use Emojis in My Emails?

Yes you can! Use your favorite Emojis in your Pathfinder emails.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I view my contacts?

How to search and find your contacts, customers and subscribers.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I Copy an Existing Campaign?

You can quickly clone any user campaign.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I Delete A Campaign I No Longer Need?

Deleting a campaign you no longer need is very simple.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I Move a Campaign To the Top Of My Page?

Is there a way to move a campaign to show on top of my list?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I Change the Email Background?

Can I change the email background?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Are Contacts Added to My Account?

You can bring in your contacts in a number of ways.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I View My Sent Broadcasts

You view and search all your broadcasts in the campaign page.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I See Which Campaigns A Contact Is In?

You can find all the campaigns a contact is in in the shopper profile.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Send The Same Broadcast Again?

Clone and reschedule a broadcast to send again.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Update the Default Email Background Color?

You can change this in your Store Profile.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Save My Broadcast?

You can save unsent broadcasts as drafts.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Do Email Images Need to Be A Certain Size?

What size should the images be?
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Add Custom Fonts?

You can add this directly to your email.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago
Emails

Transactional Email vs Marketing Email: What's the Difference?

What are transactional emails and how are they different from the all other marketing emails?
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Custom email templates

How to set up custom email templates to be reused again and again.
Dan Stearn avatar
Written by Dan Stearn
Updated over a week ago

How to Create Transactional Emails?

Sending non-marketing emails to your contacts.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How To Create Your Own Email Template

Saving your emails as custom templates for future use.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Attach Files to Emails?

The answer is no... but here's our solution!
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Add Videos to Emails?

The answer is no... but here's a couple of workarounds!
Dan Stearn avatar
Written by Dan Stearn
Updated over a week ago

How do I include a blog feed in my emails?

How to integrate an RSS feed from Wordpress or another CMS.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Change the Color of the Unsubscribe Link?

Unsubscribe must be clearly visible.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I change saved Template name?

Managing user templates.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the name of an email?

Amending the name in an email template..
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the background color outside of the email?

Can the background color outside of the email template be changed.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I move an email from one campaign into another campaign?

Can I move an email from one campaign into another?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago