Happy customers are everything: they can be return customers, leave good reviews and be brand advocates to friends and family.

With the Increase customer happiness and referrals automation, Pathfinder has a ready made way to see if customers are satisfied, and can convert these into reviews. If customers are not satisfied, Pathfinder will not only notify you but make things right with an apology.

Select the Automation

In your Automation page, select the Increase customer satisfaction and referrals Automation.

Go through the description and at the last page select Add this Automation.

Training Center

This is where Pathfinder learns about your store, its style, design, and your preferences. When you first access the Training Center, Pathfinder has reviewed your store and built a profile already. You must add your store branding, as we cannot bring this in from your Shopify profile.

Meeting Room

Pathfinder can talk! Here it will ask you a few questions and customize your campaign based on your replies.

Once ready, push Build and let Pathfinder get to work!

Campaign Workflow

Your campaign is now set up and ready to go! All you need to do is review Pathfinder's work and activate the campaign.

Action you need to take:

  • Review the emails set up by Pathfinder under the View Message area.

  • Mark all steps as Done in the task bar.

  • Select Active to start the Campaign!

Congratulations! Your Increase customer happiness and referrals Automation is active and working to get you more sales! When Pathfinder has enough performance information to make some recommendations for improvement, it will contact you to suggest changes.

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