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FAQs and troubleshooting
FAQs and troubleshooting
A regularly curated list of commonly asked questions by Pathfinder customers
51 articles in this collection
Written by
Dan Stearn,
Marija Stardelova,
and
Greg McDonald
Verifying Your Email Domain
Email address verification explained.
Written by
Greg McDonald
Updated over a week ago
How Can I Remove the Pathfinder Tracking Code?
If you have deleted the app you can remove the tracking code by following these steps.
Written by
Greg McDonald
Updated over a week ago
Can I Use Emojis in My Emails?
Yes you can! Use your favorite Emojis in your Pathfinder emails.
Written by
Marija Stardelova
Updated over a week ago
How do I view my contacts?
How to search and find your contacts, customers and subscribers.
Written by
Marija Stardelova
Updated over a week ago
How Can I Copy an Existing Campaign?
You can quickly clone any user campaign.
Written by
Marija Stardelova
Updated over a week ago
How Can I Delete A Campaign I No Longer Need?
Deleting a campaign or a skill you no longer need is very simple.
Written by
Greg McDonald
Updated over a week ago
How Can I Move a Campaign To the Top Of My Page?
Is there a way to move a campaign to show on top of my list?
Written by
Marija Stardelova
Updated over a week ago
How Can I Change the Email Background?
Can I change the email background?
Written by
Marija Stardelova
Updated over a week ago
How Are Contacts Added to My Account?
You can bring in your contacts in a number of ways.
Written by
Marija Stardelova
Updated over a week ago
How Can I View My Sent Broadcasts
You view and search all your broadcasts in the campaign page.
Written by
Greg McDonald
Updated over a week ago
How Can I See Which Campaigns A Contact Is In?
You can find all the campaigns a contact is in in the shopper profile.
Written by
Greg McDonald
Updated over a week ago
Can I Send The Same Broadcast Again?
Clone and reschedule a broadcast to send again.
Written by
Greg McDonald
Updated over a week ago
Can I Update the Default Email Background Color?
You can change this in your Store Profile.
Written by
Greg McDonald
Updated over a week ago
Can I Save My Broadcast?
You can save unsent broadcasts as drafts.
Written by
Marija Stardelova
Updated over a week ago
Do Email Images Need to Be A Certain Size?
What size should the images be?
Written by
Marija Stardelova
Updated over a week ago
Can I Add Custom Fonts?
You can add this directly to your email.
Written by
Marija Stardelova
Updated over a week ago
Troubleshooting checklists
My Campaign didn't load?
Useful troubleshooting checklist.
Written by
Marija Stardelova
Updated over a week ago
Why Your Broadcast Didn't Send
Quick and useful troubleshooting checklist.
Written by
Marija Stardelova
Updated over a week ago
Why is the Save Campaign Button Grayed Out?
I cannot save my changes to the campaign.
Written by
Marija Stardelova
Updated over a week ago
Contacts, tracking and Shopper DNA
Why doesn't Pathfinder use lists?
Marketing lists are a thing of the past. Shopper DNA is the future. Here's why.
Written by
Dan Stearn
Updated over a week ago
How else can I get contacts into Pathfinder?
Using 3rd Party tools to import your contact list.
Written by
Marija Stardelova
Updated over a week ago
How can I delete a contact?
Search and delete specific contacts from your Pathfinder account.
Written by
Marija Stardelova
Updated over a week ago
How do I export my data?
Getting your contacts and other data out of Pathfinder.
Written by
Marija Stardelova
Updated over a week ago
CSV custom field import
For Pathfinder Pro users.
Written by
Marija Stardelova
Updated over a week ago
Trigger Reversibility
What happens if a contact stops meeting the conditions.
Written by
Marija Stardelova
Updated over a week ago
How can I view how many contacts have a specific tag?
How to check the number of contacts that have a certain tag and see who the contacts are?
Written by
Marija Stardelova
Updated over a week ago
Bulk Unsubscribe of contacts
How a large amount of your contacts stop receiving your emails at once.
Written by
Marija Stardelova
Updated over a week ago
How can I see who is unsubscribed
Identifying and exporting unsubscribed contacts.
Written by
Marija Stardelova
Updated over a week ago
Campaigns and metrics
How does Pathfinder calculate email metrics?
Delivery, open, click-to-open and unsubscribe stats explained.
Written by
Dan Stearn
Updated over a week ago
What's the difference between email opened and clicked?
Click open open click.
Written by
Dan Stearn
Updated over a week ago
How do I see which link a contact has clicked?
Tracking Email activities.
Written by
Marija Stardelova
Updated over a week ago
Emails
Transactional Email vs Marketing Email: What's the Difference?
What are transactional emails and how are they different from the all other marketing emails?
Written by
Greg McDonald
Updated over a week ago
Custom email templates
How to set up custom email templates to be reused again and again.
Written by
Dan Stearn
Updated over a week ago
How to Create Transactional Emails?
Sending non-marketing emails to your contacts.
Written by
Greg McDonald
Updated over a week ago
How To Create Your Own Email Template
Saving your emails as custom templates for future use.
Written by
Greg McDonald
Updated over a week ago
Can I Attach Files to Emails?
The answer is no... but here's our solution!
Written by
Marija Stardelova
Updated over a week ago
Can I Add Videos to Emails?
The answer is no... but here's a couple of workarounds!
Written by
Dan Stearn
Updated over a week ago
How do I include a blog feed in my emails?
How to integrate an RSS feed from Wordpress or another CMS.
Written by
Marija Stardelova
Updated over a week ago
Can I Change the Color of the Unsubscribe Link?
Unsubscribe must be clearly visible.
Written by
Marija Stardelova
Updated over a week ago
How do I change saved Template name?
Managing user templates.
Written by
Marija Stardelova
Updated over a week ago
How to change the name of an email?
Amending the name in an email template..
Written by
Marija Stardelova
Updated over a week ago
How to change the background color outside of the email?
Can the background color outside of the email template be changed.
Written by
Marija Stardelova
Updated over a week ago
How do I move an email from one campaign into another campaign?
Can I move an email from one campaign into another?
Written by
Marija Stardelova
Updated over a week ago
Web Personalisation
Is it possible to embed a form within an email?
When you want to have different button options for a contact to choose from within an email.
Written by
Marija Stardelova
Updated over a week ago
Misc.
Settings
This article explains all the options within the settings page
Written by
Greg McDonald
Updated over a week ago
What to do if you start feeling overwhelmed
Introducing "the great marketing automation epiphany"...
Written by
Dan Stearn
Updated over a week ago
Setting Up Your Email Domains
Email address verification and authentication explained.
Written by
Marija Stardelova
Updated this week
How to disable Assistant campaign guides
Prevent the Assistant from automatically explaining a campaign after it's built.
Written by
Marija Stardelova
Updated over a week ago
Cookie policy FAQ
As a Pathfinder user, what are my responsibilities regarding setting cookie policy?
Written by
Marija Stardelova
Updated over a week ago
How Do I Change My Password?
Quick question, quick answer.
Written by
Greg McDonald
Updated over a week ago
Can I Edit The Source Code Of An Email?
You can add code directly to an email node.
Written by
Marija Stardelova
Updated over a week ago