FAQs and troubleshooting

A regularly curated list of commonly asked questions by Pathfinder customers

Dan Stearn avatar Marija Stardelova avatar Greg McDonald avatar
32 articles in this collection
Written by Dan Stearn, Marija Stardelova, and Greg McDonald
Emails

Transactional Email vs Marketing Email: What's the Difference?

What are transactional emails and how are they different from the all other marketing emails?
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How to Create Transactional Emails?

Sending non-marketing emails to your contacts.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How To Create Your Own Email Template

Saving your emails as custom templates for future use.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Attach Files to Emails?

The answer is no... but here's our solution!
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Add Videos to Emails?

The answer is no... but here's a couple of workarounds!
Dan Stearn avatar
Written by Dan Stearn
Updated over a week ago

How do I include a blog feed in my emails?

How to integrate an RSS feed from Wordpress or another CMS.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Why Can’t I Change The Unsubscribe Link?

Unsubscribe must be clearly available.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I change saved Template name?

Managing user templates.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the name of an email?

Amending the name in an email template..
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the background color outside of the email?

Can the background color outside of the email template be changed.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I move an email from one campaign into another campaign?

Can I move an email from one campaign into another?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago