FAQs and troubleshooting

A regularly curated list of commonly asked questions by Pathfinder customers

Dan Stearn avatar Marija Stardelova avatar Greg McDonald avatar
47 articles in this collection
Written by Dan Stearn, Marija Stardelova, and Greg McDonald

Verifying Your Email Domain

Email address verification explained.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I Remove the Pathfinder Tracking Code?

If you have deleted the app you can remove the tracking code by following these steps.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Use Emojis in My Emails?

Yes you can! Use your favorite Emojis in your Pathfinder emails.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I view my contacts?

How to search and find your contacts, customers and subscribers.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I Copy an Existing Campaign?

You can quickly clone any user campaign.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I Delete A Campaign I No Longer Need?

Deleting a campaign or a skill you no longer need is very simple.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I Change the Email Background?

Can I change the email background?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How Can I View My Sent Broadcasts

You view and search all your broadcasts in the campaign page.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How Can I See Which Campaigns A Contact Is In?

You can find all the campaigns a contact is in in the shopper profile.
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Written by Greg McDonald
Updated over a week ago

Can I Send The Same Broadcast Again?

Clone and reschedule a broadcast to send again.
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Written by Greg McDonald
Updated over a week ago

Can I Update the Default Email Background Color?

You can change this in your Store Profile.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Save My Broadcast?

You can save unsent broadcasts as drafts.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Do Email Images Need to Be A Certain Size?

What size should the images be?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Add Custom Fonts?

You can add this directly to your email.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago
Emails

Transactional Email vs Marketing Email: What's the Difference?

What are transactional emails and how are they different from the all other marketing emails?
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Written by Greg McDonald
Updated over a week ago

Custom email templates

How to set up custom email templates to be reused again and again.
Dan Stearn avatar
Written by Dan Stearn
Updated over a week ago

How to Create Transactional Emails?

Sending non-marketing emails to your contacts.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

How To Create Your Own Email Template

Saving your emails as custom templates for future use.
Greg McDonald avatar
Written by Greg McDonald
Updated over a week ago

Can I Attach Files to Emails?

The answer is no... but here's our solution!
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Add Videos to Emails?

The answer is no... but here's a couple of workarounds!
Dan Stearn avatar
Written by Dan Stearn
Updated over a week ago

How do I include a blog feed in my emails?

How to integrate an RSS feed from Wordpress or another CMS.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

Can I Change the Color of the Unsubscribe Link?

Unsubscribe must be clearly visible.
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Written by Marija Stardelova
Updated over a week ago

How do I change saved Template name?

Managing user templates.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the name of an email?

Amending the name in an email template..
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How to change the background color outside of the email?

Can the background color outside of the email template be changed.
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago

How do I move an email from one campaign into another campaign?

Can I move an email from one campaign into another?
Marija Stardelova avatar
Written by Marija Stardelova
Updated over a week ago