FAQs and troubleshooting

Where Are My Emails?

How to find your emails that Pathfinder has created.

Written by Greg McDonald
Updated over a week ago

How To Cancel My Account

Where to go to close your account.

Written by Greg McDonald
Updated over a week ago

Why Can't I Upload Images to My Email?

How to upload an image to your email, and why it may not be working.

Written by Greg McDonald
Updated over a week ago

How To Change An Email Subject Line

Where to view and update a subject line for a Pathfinder created email.

Written by Greg McDonald
Updated over a week ago

How To Turn On A Campaign

What to do when you are ready to send emails from your campaign.

Written by Greg McDonald
Updated over a week ago

When Will My Email Go Out?

My campaign is live, so when will the email go out?

Written by Greg McDonald
Updated over a week ago

How Can I Find My Shopify Store URL?

Connect your Pathfinder account and your Shopify store.

A

Written by Adam
Updated over a week ago

How To Start A Trial

Explaining Pathfinder's free trial.

Written by Greg McDonald
Updated over a week ago

What Does Locked Mean?

Campaigns can have a status called locked, but your campaign is still working.

Written by Greg McDonald
Updated over a week ago

I'm Not on Shopify, Can I Use Pathfinder?

Which platforms you can use Pathfinder with.

Written by Greg McDonald
Updated over a week ago

How to test the built-in tracking

How to confirm Pathfinder is receiving shopper activity data from your store.

Written by Marija Stardelova
Updated over a week ago

My Store is New, is Pathfinder For Me?

Can I use Pathfinder with no or low amount of contacts.

Written by Greg McDonald
Updated over a week ago

Does Pathfinder make the Discount Codes for me?

Pathfinder skills automatically generate discount codes and place it in the email.

Written by Greg McDonald
Updated over a week ago

Verifying Your Email Domain

Email address verification explained.

Written by Greg McDonald
Updated over a week ago

How Can I Remove the Pathfinder Tracking Code?

If you have deleted the app you can remove the tracking code by following these steps.

Written by Greg McDonald
Updated over a week ago

Can I Use Emojis in My Emails?

Yes you can! Use your favorite Emojis in your Pathfinder emails.

Written by Marija Stardelova
Updated over a week ago

How do I view my contacts?

How to search and find your contacts, customers and subscribers.

Written by Marija Stardelova
Updated over a week ago

How Can I Copy an Existing Campaign?

You can quickly clone any user campaign.

Written by Marija Stardelova
Updated over a week ago

How Can I Delete A Campaign I No Longer Need?

Deleting a campaign or a skill you no longer need is very simple.

Written by Greg McDonald
Updated over a week ago

How Can I Move a Campaign To the Top Of My Page?

Is there a way to move a campaign to show on top of my list?

Written by Marija Stardelova
Updated over a week ago

How Can I Change the Email Background?

Can I change the email background?

Written by Marija Stardelova
Updated over a week ago

How Are Contacts Added to My Account?

You can bring in your contacts in a number of ways.

Written by Marija Stardelova
Updated over a week ago

How Can I View My Sent Broadcasts

You view and search all your broadcasts in the campaign page.

Written by Greg McDonald
Updated over a week ago

How Can I See Which Campaigns A Contact Is In?

You can find all the campaigns a contact is in in the shopper profile.

Written by Greg McDonald
Updated over a week ago

Can I Send The Same Broadcast Again?

Clone and reschedule a broadcast to send again.

Written by Greg McDonald
Updated over a week ago

Can I Update the Default Email Background Color?

You can change this in your Store Profile.

Written by Greg McDonald
Updated over a week ago

Can I Save My Broadcast?

You can save unsent broadcasts as drafts.

Written by Marija Stardelova
Updated over a week ago

Do Email Images Need to Be A Certain Size?

What size should the images be?

Written by Greg McDonald
Updated over a week ago

Can I Add Custom Fonts?

You can add this directly to your email.

Written by Marija Stardelova
Updated over a week ago

My Campaign didn't load?

Useful troubleshooting checklist.

Written by Marija Stardelova
Updated over a week ago

Why Your Broadcast Didn't Send

Quick and useful troubleshooting checklist.

Written by Marija Stardelova
Updated over a week ago

Why is the Save Campaign Button Grayed Out?

I cannot save my changes to the campaign.

Written by Marija Stardelova
Updated over a week ago

Why doesn't Pathfinder use lists?

Marketing lists are a thing of the past. Shopper DNA is the future. Here's why.

Written by Dan Stearn
Updated over a week ago

How else can I get contacts into Pathfinder?

Using 3rd Party tools to import your contact list.

Written by Marija Stardelova
Updated over a week ago

How can I delete a contact?

Search and delete specific contacts from your Pathfinder account.

Written by Marija Stardelova
Updated over a week ago

How do I export my data?

Getting your contacts and other data out of Pathfinder.

Written by Marija Stardelova
Updated over a week ago

CSV custom field import

For Pathfinder Pro users.

Written by Marija Stardelova
Updated over a week ago

Trigger Reversibility

What happens if a contact stops meeting the conditions.

Written by Marija Stardelova
Updated over a week ago

How can I view how many contacts have a specific tag?

How to check the number of contacts that have a certain tag and see who the contacts are?

Written by Marija Stardelova
Updated over a week ago

Bulk Unsubscribe of contacts

How a large amount of your contacts stop receiving your emails at once.

Written by Marija Stardelova
Updated over a week ago

How can I see who is unsubscribed

Identifying and exporting unsubscribed contacts.

Written by Marija Stardelova
Updated over a week ago

How does Pathfinder calculate email metrics?

Delivery, open, click-to-open and unsubscribe stats explained.

Written by Dan Stearn
Updated over a week ago

What's the difference between email opened and clicked?

Click open open click.

Written by Dan Stearn
Updated over a week ago

How do I see which link a contact has clicked?

Tracking Email activities.

Written by Marija Stardelova
Updated over a week ago

Transactional Email vs Marketing Email: What's the Difference?

What are transactional emails and how are they different from the all other marketing emails?

Written by Greg McDonald
Updated over a week ago

Custom email templates

How to set up custom email templates to be reused again and again.

Written by Dan Stearn
Updated over a week ago

How to Create Transactional Emails?

Sending non-marketing emails to your contacts.

Written by Greg McDonald
Updated over a week ago

How To Create Your Own Email Template

Saving your emails as custom templates for future use.

Written by Greg McDonald
Updated over a week ago

Can I Attach Files to Emails?

The answer is no... but here's our solution!

Written by Marija Stardelova
Updated over a week ago

Can I Add Videos to Emails?

The answer is no... but here's a couple of workarounds!

Written by Dan Stearn
Updated over a week ago

How do I include a blog feed in my emails?

How to integrate an RSS feed from Wordpress or another CMS.

Written by Marija Stardelova
Updated over a week ago

Can I Change the Color of the Unsubscribe Link?

Unsubscribe must be clearly visible.

Written by Marija Stardelova
Updated over a week ago

How do I change saved Template name?

Managing user templates.

Written by Marija Stardelova
Updated over a week ago

How to change the name of an email?

Amending the name in an email template..

Written by Marija Stardelova
Updated over a week ago

How to change the background color outside of the email?

Can the background color outside of the email template be changed.

Written by Marija Stardelova
Updated over a week ago

How do I move an email from one campaign into another campaign?

Can I move an email from one campaign into another?

Written by Marija Stardelova
Updated over a week ago

Is it possible to embed a form within an email?

When you want to have different button options for a contact to choose from within an email.

Written by Marija Stardelova
Updated over a week ago

Settings

This article explains all the options within the settings page

Written by Greg McDonald
Updated over a week ago

What to do if you start feeling overwhelmed

Introducing "the great marketing automation epiphany"...

Written by Dan Stearn
Updated over a week ago

Setting Up Your Email Domains

Email address verification and authentication explained.

Written by Marija Stardelova
Updated over a week ago

How to disable Assistant campaign guides

Prevent the Assistant from automatically explaining a campaign after it's built.

Written by Marija Stardelova
Updated over a week ago

Cookie policy FAQ

As a Pathfinder user, what are my responsibilities regarding setting cookie policy?

Written by Marija Stardelova
Updated over a week ago

How Do I Change My Password?

Quick question, quick answer.

Written by Greg McDonald
Updated over a week ago

Can I Edit The Source Code Of An Email?

You can add code directly to an email node.

Written by Marija Stardelova
Updated over a week ago