If you have email records in Mailchimp that you would like to use in Pathfinder, you'll need to bring them in manually. 

This process of transferring your email records has three simple steps.

1 - Export the Mailchimp records

To export your Mailchimp records please follow the instructions explained in the Mailchimp help center. If you have any trouble, we suggest contacting the Mailchimp support team.

2 - Review the file

Once, the Mailchimp records are exported, you should check that there are headers in the first row, and that one of the columns contains the email address, as this is the only Pathfinder mandatory field.  

Tips: 

  • Be careful that once the file is reviewed, it is not re-saved in an incompatible format. Some programs are great to view CSV, but can corrupt the format when saving changes.
  • The Pathfinder CSV import page provides a list of valid field headings you can use in the file, based on your account. The headings can appear in any order. See step 3 for how to get to the CSV import page.
  • Not all fields need to be present for the import to work, but the email field is required.

3 - Import the CSV file

To import your Mailchimp contacts, go to the Pathfinder CSV Import Contacts page as illustrated below.

You'll then be prompted to upload the CSV file. To select the file, please use the Choose File button, and then to upload and import the file press the Import Filebutton.

At the end of the process, you should see the following success message, confirming that your contacts have been uploaded to Pathfinder. 

If you are having problems with your import, we recommend validating your file here.In the case of an error, you will be notified via the following error message

If you are unable to solve this on your own, please contact our support team and they will be happy to help.

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